Web App2021Supply Chain SaaS

ToolsGroup
Inventory Management Platform

Redesigning a global supply chain planning platform for manufacturers, distributors, and retailers who need reliable demand forecasting under volatility.

Client
ToolsGroup
Role
Senior UX/UI Product Designer
Year
2021
Platform
Web Application
ToolsGroup platform preview

About the project

ToolsGroup is a global provider of supply chain planning software for companies experiencing demand volatility. Manufacturers, distributors, and retailers use their self-learning demand forecasting to regularly beat consensus forecasts in a fraction of the time and effort. The platform includes demand sensing, multi-echelon inventory optimization (MEIO), and S&OP capabilities.

Challenges

  • Modernizing an outdated platform without disrupting existing workflows
  • Designing multi-product access under a single account space
  • Aligning UX, business goals, and technical constraints across teams
  • Creating a scalable design system maintainable by engineering
  • Reaching consensus on features and UI direction with stakeholders

My role

  • Designed a new platform with multi-product access space and team management hub
  • Created the MUI-based Design System for consistent, scalable experiences
  • Designed comprehensive account and user flows for multiple roles
  • Covered full seat management, access levels, and permission workflows
01 — Design System

Comprehensive Reusable UI Components

A design system is a comprehensive set of reusable UI components created for ToolsGroup, combining visual styles from web projects with the interaction patterns and behaviors of native applications. It provides consistent design rules, accessibility standards, and usage guidelines, enabling teams to build scalable, cohesive, and efficient product experiences.

The system helps ensure visual consistency across platforms, speeds up design and development, and improves collaboration between designers and engineers.

ToolsGroup Design System
02 — Updated Design

Clarity, Consistency & Usability

A refreshed design focused on clarity, consistency, and usability. The new interface unifies visual language across products, improves navigation, and supports faster, more confident user decision-making.

ToolsGroup New Design
03 — User Management

Role-Based Access Flows

Designed comprehensive account and user flows for multiple roles, including Admins, Account Managers, and Regular Users. The process covered:

  • Admin capabilities to manage seats and assign access levels
  • Account Manager workflows for collaborating within assigned permissions
  • Regular user flows and onboarding experience

The design ensured a seamless, role-based experience while addressing all relevant user flows, from seat allocation to access requests.

ToolsGroup User Management

Results

93%CSAT (from 24%)
+47%Seat Utilization

The redesigned platform including the new multi-product access space and team management hub significantly improved user satisfaction and platform efficiency. Improved clarity of seat availability across the system.

Skills used
UX Methods
ResearchBenchmarkingUser InterviewUsability Testing
UI / Design
WireframingHigh-Fidelity UIDesign SystemPrototyping
Delivery
HandoffDesign AuditAccessibility
Tools
FigmaMUIMiroJira